WordPress Live Chat Plugin Setup Guide

WordPress Live Chat Plugin: Installation Guide

The Chatisto WordPress live chat plugin brings AI-augmented live chat to your WordPress site in a few steps. This guide walks you through downloading the plugin, configuring your public key, and verifying the widget on your pages.

Prerequisites

  • A published Chatisto workspace with at least one knowledge base source.
  • Access to your Chatisto public key (found under Settings → Installation in the Chatisto dashboard).
  • Administrator access to your WordPress site (WordPress 5.9+ and PHP 7.4+).

Step 1: Download the Plugin

  1. Clone or download the Chatisto repository and locate the plugin package at packages/chatisto-wordpress.
  2. Compress the folder into a ZIP file (required for manual upload in WordPress).
  3. Alternatively, download the ready-made ZIP file from the Chatisto release portal or WordPress marketplace listing (coming soon).

Step 2: Install and Activate

  1. Sign in to your WordPress admin dashboard.
  2. Navigate to Plugins → Add New and click Upload Plugin.
  3. Select the chatisto-wordpress.zip file and click Install Now.
  4. Once the upload completes, click Activate Plugin.

After activation you will see a new Chatisto item in the WordPress sidebar.

Step 3: Configure the Widget

  1. Go to Chatisto → Widget in the WordPress admin sidebar.
  2. Paste your Chatisto public key into the Public Key field.
  3. (Optional) Enable Auto-open Widget if you want the messenger to appear automatically for new visitors.
  4. (Optional) Keep Lazy Load enabled to defer loading until the page is ready.
  5. Click Save Changes.

The plugin validates your inputs and stores them securely in the WordPress options table. If the public key is missing, administrators see a reminder banner to complete setup.

Step 4: Verify the Installation

Visit any public page on your site. The Chatisto script (https://sdk.chatisto.com/chatisto-sdk.js) loads asynchronously, and the widget initializes with the settings you chose. If the widget does not appear:

  • Double-check that the public key matches the one in your Chatisto dashboard.
  • Make sure caching or optimisation plugins are not stripping the loader script.
  • Confirm that the widget is enabled in your Chatisto workspace.

Optional: Deploy Across a Multisite Network

The plugin is multisite-aware. Network activate the plugin and configure the public key individually per site. Each site can point to a different Chatisto workspace if required.

Uninstalling

To remove Chatisto from your site:

  1. Deactivate the plugin via Plugins → Installed Plugins.
  2. Optionally delete the plugin. WordPress removes the stored settings automatically.

You're free to reinstall the plugin at any time—your Chatisto workspace remains unchanged.

Troubleshooting & Support

Need help? Reach out to us at support@chatisto.com or start a live chat from the Chatisto dashboard. We're here to help you automate conversations faster.