Human + AI Collaboration

The future of customer engagement isn't AI replacing humans—it's humans and AI working together. Chatisto's Human + AI Collaboration lets you seamlessly blend automated efficiency with personal support, so your team steps in exactly when needed, focusing on high-value conversations.

The Perfect Balance

Different customer situations call for different approaches. With Chatisto's hybrid model, you can:

• Let AI handle routine inquiries 24/7, freeing your team for complex issues
• Create smooth handoffs between AI and human agents when conversations require a personal touch
• Enable human agents with AI-powered response suggestions to improve efficiency and consistency
• Maintain conversation context when transitioning between AI and human support

Key Features

Smart Routing

Our intelligent system analyzes conversations in real-time to determine when human intervention is needed. Set custom rules for automatic escalation based on sentiment, keywords, or customer value.

Seamless Handoffs

When human agents join a conversation, they receive complete context about the customer's journey so far. The transition is smooth and transparent for customers.

AI-Assisted Responses

Even in human-led conversations, AI works in the background to suggest responses, find relevant information, and help agents resolve issues faster.

Full Conversation Control

Choose how each interaction should be handled - fully automated, human-led with AI assistance, or anything in between. Adjust in real-time as your team's availability changes.

Beyond Basic Chatbots

Unlike simple automation tools, Chatisto's approach provides:

1. Genuine collaboration where AI and humans complement each other's strengths
2. Contextual awareness ensuring smooth transitions between touchpoints
3. Continuous learning as the AI improves from human agent interactions
4. Balanced workload that optimizes both efficiency and customer satisfaction

Case Study: Insurance Provider

A mid-sized insurance company implemented Chatisto's Human + AI collaboration model:

• AI handled 82% of initial policy questions automatically
• Complex claims inquiries were seamlessly routed to specialized agents
• Agents received AI-suggested responses based on company policy and previous similar cases
• After-hours coverage maintained with AI, with important conversations flagged for follow-up

Results: 63% reduction in average response time, 41% increase in agent productivity, and a 28% improvement in customer satisfaction scores.

With Chatisto's Human + AI Collaboration, you deliver the best of both worlds: the efficiency and 24/7 availability of automation with the empathy and problem-solving skills of your team.